Refund policy

Returns & Refunds

We want you to love your Peach Seoul order! If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. To request a return, please contact us at hello@peachseoulshop.com before sending any items back. Returns sent without prior approval may not be accepted.

Personalized & Custom Items
Because personalized and custom-made products are created specifically for you, they are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at hello@peachseoulshop.com with your order number and photos of the issue so we can make it right.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 5 business days. Please allow additional time for your bank or credit card company to process and post the refund to your account.

Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

If you have any questions about a return or refund, please contact us at hello@peachseoulshop.com.